IT Support Team Leader
Dodane Czwartek, 15 Marca 2018, 12:26:36, ID ogłoszenia: 25869
Opis ogłoszenia IT Support Team Leader
Our client provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
YOUR TASKS:
- Leading the team of IT support specialists (2nd line support)
- Participating and taking responsibility for challenging IT projects
- Ensuring that all contractual SLAs are achieved whilst maintaining a high level of customer service
- Providing a management escalation point for incidents and service requests
- Providing training and coaching to team members, ensuring they possess required knowledge and skills
- Identifying challenges and implement improvements
- Defining and managing security standards
- Being responsible for IT equipment
OUR REQUIREMENTS:
- About 3 years of experience as a specialist in the area of IT support
- Very good knowledge of Windows operating systems on administrative level
- Good knowledge of networking and Microsoft services
- Knowledge of IT hardware, software and current new technologies
- Good organizational and time management skills
- Excellent communication skills both written and verbal
- Ability to act proactively and taking the initiative
- Excellent English and Polish language skills
- Knowledge of ITIL
YOUR BENEFITS:
- Stable, independent work in an international, flexible and open company
- Interesting international projects and possibility of being part of a worldwide Support Team
- Welcoming and friendly work environment within young team
- Direct communication and flat structure
- Great opportunities for both professional and personal development
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw
Opis ogłoszenia - IT Support Team Leader
Our client provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
YOUR TASKS:
- Leading the team of IT support specialists (2nd line support)
- Participating and taking responsibility for challenging IT projects
- Ensuring that all contractual SLAs are achieved whilst maintaining a high level of customer service
- Providing a management escalation point for incidents and service requests
- Providing training and coaching to team members, ensuring they possess required knowledge and skills
- Identifying challenges and implement improvements
- Defining and managing security standards
- Being responsible for IT equipment
OUR REQUIREMENTS:
- About 3 years of experience as a specialist in the area of IT support
- Very good knowledge of Windows operating systems on administrative level
- Good knowledge of networking and Microsoft services
- Knowledge of IT hardware, software and current new technologies
- Good organizational and time management skills
- Excellent communication skills both written and verbal
- Ability to act proactively and taking the initiative
- Excellent English and Polish language skills
- Knowledge of ITIL
YOUR BENEFITS:
- Stable, independent work in an international, flexible and open company
- Interesting international projects and possibility of being part of a worldwide Support Team
- Welcoming and friendly work environment within young team
- Direct communication and flat structure
- Great opportunities for both professional and personal development
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw