Junior Service Desk Agent with English
Dodane Wtorek, 10 Lipca 2018, 7:52:08, ID ogłoszenia: 29212
Opis ogłoszenia Junior Service Desk Agent with English
We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.
Your Task
- Opening, monitoring and updating incidents in our ticketing system
- Collaboration with our engineers (supporting & troubleshooting)
- Data validation, analysis and reporting
- Monitoring the correct timelines (SLA) and ticket flow
- On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
- Maintaining positive relations with our customers
Our Requirements
- Very good English skills (in speaking & writing)
- MS Office knowledge (especially Excel and Outlook)
- Very good analytical skills
- Proactive and flexibility to take over new tasks
- Openness to gain new knowledge and skills
- Willingness to work on shifts (6-14; 14-22; 22-6 in 24/7 system)
Would be an asset:
- Technical background
- Knowledge of the IT industry
Your Benefits
- A secure job with an exponentially growing global player
- Interesting projects on your own initiative with diversified challenges
- Great team spirit and great work climate in a pleasant team
- Open and direct communication
- Great opportunities for personal and professional development
- Buddy programme with experienced employees to ease entrance
- Many more advantages that create a comfortable work environment
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw
https://www.hemmersbach.com/career/browse-jobs/jobs/junior-service-desk-agent-with-english-3863/3863
Opis ogłoszenia - Junior Service Desk Agent with English
We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.
Your Task
- Opening, monitoring and updating incidents in our ticketing system
- Collaboration with our engineers (supporting & troubleshooting)
- Data validation, analysis and reporting
- Monitoring the correct timelines (SLA) and ticket flow
- On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
- Maintaining positive relations with our customers
Our Requirements
- Very good English skills (in speaking & writing)
- MS Office knowledge (especially Excel and Outlook)
- Very good analytical skills
- Proactive and flexibility to take over new tasks
- Openness to gain new knowledge and skills
- Willingness to work on shifts (6-14; 14-22; 22-6 in 24/7 system)
Would be an asset:
- Technical background
- Knowledge of the IT industry
Your Benefits
- A secure job with an exponentially growing global player
- Interesting projects on your own initiative with diversified challenges
- Great team spirit and great work climate in a pleasant team
- Open and direct communication
- Great opportunities for personal and professional development
- Buddy programme with experienced employees to ease entrance
- Many more advantages that create a comfortable work environment
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw
https://www.hemmersbach.com/career/browse-jobs/jobs/junior-service-desk-agent-with-english-3863/3863