Junior Service Desk Agent with English
Dodane Wtorek, 16 Stycznia 2018, 13:38:27, ID ogłoszenia: 23944
Opis ogłoszenia Junior Service Desk Agent with English
Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
For our Global Service Desk Team we are seeking the following:
Junior Service Desk Agent with English
LOCATION: Wroclaw
YOUR TASKS:
– Filtering and qualifying IT service repair orders in our internal system
– Reporting and processing all end user escalations
– Active contact with our technicians (mainly via e-mail)
– Maintaining positive relations with our corporate customers
– Monitoring the correct timelines (SLA) and ticket flow
– On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
OUR REQUIREMENTS:
– Very good English Skills (speaking & writing)
– MS Office knowledge (especially Outlook and Excel)
– Good analytical skills with the ability to draw conclusions quickly
– Readiness to multi-shift working on a weekly schedule (24/5)
– Openness to learn new skills
WOULD BE AN ASSET:
– Knowledge of the IT industry
– Technical background
YOUR BENEFITS:
– Stable, independent work in international, flexible and open company
– Welcoming and friendly work environment within young team
– Direct communication and flat structure
– Great opportunities for both professional and personal development
– Buddy programme
– Space for your own ideas
– Language training
– A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw
Would you like to join our team? Please send your CV in English.
Link: https://hemmersbach.com/career/browse-jobs/jobs/junior-service-desk-agent-3144/3144
Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”
Opis ogłoszenia - Junior Service Desk Agent with English
Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
For our Global Service Desk Team we are seeking the following:
Junior Service Desk Agent with English
LOCATION: Wroclaw
YOUR TASKS:
– Filtering and qualifying IT service repair orders in our internal system
– Reporting and processing all end user escalations
– Active contact with our technicians (mainly via e-mail)
– Maintaining positive relations with our corporate customers
– Monitoring the correct timelines (SLA) and ticket flow
– On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
OUR REQUIREMENTS:
– Very good English Skills (speaking & writing)
– MS Office knowledge (especially Outlook and Excel)
– Good analytical skills with the ability to draw conclusions quickly
– Readiness to multi-shift working on a weekly schedule (24/5)
– Openness to learn new skills
WOULD BE AN ASSET:
– Knowledge of the IT industry
– Technical background
YOUR BENEFITS:
– Stable, independent work in international, flexible and open company
– Welcoming and friendly work environment within young team
– Direct communication and flat structure
– Great opportunities for both professional and personal development
– Buddy programme
– Space for your own ideas
– Language training
– A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw
Would you like to join our team? Please send your CV in English.
Link: https://hemmersbach.com/career/browse-jobs/jobs/junior-service-desk-agent-3144/3144
Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”